Additional Resources - Verbal and Non-Verbal Communication

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For additional insights about verbal and non-verbal communication, check out the resources below.

OPTIONAL Video: 10 Ways to Have a Better Conversation | Celeste Headlee | TEDxCreativeCoast 

Celeste Headlee, a writer and radio host, offers strategies for having better conversations, in her TED Talk 10 Ways to Have a Better Conversation Links to an external site. beginning at timecode 4:05:

  • "Don't multitask."
  • "Don't pontificate."
  • "Use open-ended questions."
  • "Go with the flow."
  • "If you don't know, say you don't know."
  • "Don't equate your experience with theirs."
  • "Try not to repeat yourself."
  • "Stay out of the weeds."
  • "Listen."
  • "Be brief."

This external video has accurate captions. For closed captioning, click on the subtitles button at the bottom-right of the video interface, or download the transcript (PDF Download PDF | DOC Download DOC).

OPTIONAL Video: Kid President's 20 Things We Should Say More Often

"Please," "Thank you!" and "something nice" are just a few of the suggestions for things people should say more often in the video Kid President's 20 Things We Should Say More Often Links to an external site.. What do you think we should say more often?

This external video has accurate captions. For closed captioning, click on "CC" or the subtitles button at the bottom-right of the video interface (beside the gear icon), or download the transcript (PDF Download PDF | DOC Download DOC).

OPTIONAL Video: The Significance of Linguistic Profiling | John Baugh | TEDxEmory

In this TEDx Talk, The Significance of Linguistic Profiling Links to an external site., linguistics expert Dr. John Baugh explores what linguistic profiling is, and why it is common in society. As Dr. Baugh explains at timecode 7:17, "Linguistic profiling occurs when someone's denied goods or services. typically over the telephone, sight unseen, based on the sound of their voice. And the best illustration of this is in a movie, West Side Story".

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This external video has auto-generated captions, which may contain errors. Download the transcript (PDF Download PDF | DOC Download DOC).

References

Headlee, C. (2016, March 8). 10 ways to have a better conversation [Video]. TED Conferences. https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation Links to an external site. 

Participant. (2013, November 21). Kid President’s 20 things we should say more often [Video]. YouTube. https://www.youtube.com/watch?v=m5yCOSHeYn4 

TEDx Talks. (2019, June 28). The significance of linguistic profiling | John Baugh | TEDxEmory [Video]. YouTube. https://www.youtube.com/watch?v=GjFtIg-nLAA