Learning Outcomes

By the end of this module, you will be able to:

Articulate the importance of workplace written communication mediums and how they differ.
Understand key strategies necessary for communicating appropriately and effectively in a written context and how to handle various miscommunication scenarios.
Identify the differences between writing workplace emails, online messages, memos, reports, and proposals.
Understand the appropriate manner and language to be used when writing workplace emails, online messages, memos, reports, and proposals.
Apply appropriate, effective, and respectful tone in a variety of written communication formats.
Identify different intercultural communication concepts in the workplace.

The Importance of Workplace Communication
- Top Four Soft Skills In the Workplace
- The Importance of Effective Communication
The Difference Between Verbal and Non-Verbal Communication
- Verbal Communication
- Non-Verbal Communication
- Silence
Maintaining "Professionalism" in Workplace Communication
- The Term "Professionalism" In the Workplace
- Code-Switching
- How the Modern Workplace Is Evolving
Hearing vs Listening
- What Is The Difference Between Hearing and Listening?
- Active Listening
Best Practices in Verbal and Non-Verbal Communication
- Presenting Oneself In Verbal Communication
- Presenting Oneself In Non-Verbal Communication
- Video Calls
Meetings
- Best Practices In Meeting Preparation
- Meeting Agendas
- Facilitating Meetings
Best Practices in Written Communication
- Creating a Paper Trail
- How to Leave a Good Impression With Your Writing
Written Communication in the Workplace
- Academic Writing vs Business Writing
- Emails: Improving Your Email Practices
- Memorandums (“Memos”)
- Reports
- Proposals
Conclusion - Verbal and Non-Verbal Communication
Additional Resources - Verbal and Non-Verbal Communication