Technical Support Options
How to use this page: Include support guides to all the tools that you are using in your course (included here are some commonly used tools within FASE). Try to include what students should do if they are having issues using these tools - who should they contact and when? If they should email you, include that information. If they should post to a discussion board, link to that discussion post.
General Technical Support
Students can access technical support from the Information Commons Help Desk (located at Robarts Library).
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca
Quercus Technical Support
If you are having technical issues with Quercus, please consult the Quercus Student Guide.
Bb Collaborate Technical Support
For a quick guide to get started using Bb Collaborate, see Get Started with Collaborate Ultra for Participants Links to an external site..
If you are having issues launching/opening a Bb Collaborate session, please troubleshoot the Collaborate launcher Links to an external site..
Crowdmark Technical Support
Signing in to Crowdmark Links to an external site.
Claiming your account (signing in for the first time) Links to an external site.
Accessing assignments and grades Links to an external site.
Piazza Technical Support
Using Piazza in your course does not require joining the Piazza Network. If you are prompted to do so, you can decline this option (if you'd like).